Ted Haeger interviews Anna Dirks.
Anna leads the team at Novell that was in charge of improving the usability of the desktop. Her team launched Better Desktop, the Tango Icons and prototyped, tuned, improved, mocked-up and tested various elements of the usability elements in the SLED desktop.
Her interview is here in Novell's Open Audio.
She talks about the process used to design the new features of SLED and it also got a few hints on what is coming up for SLED 10 SP1 (pay attention to the physical weight of the Usability Labs).