Since the AppStore launched, developers have complained about the review process as too strict. Applications are mostly rejected either for not meeting requirements, not having enough functionality or circumventing Apple’s business model.
Yet, the AppStore reviews are too lax and they should be much stricter.
Let me explain why I think so, what I believe some new rules need to be, and how the AppStore can be improved.
Apple states that they have 28 million registered developers, but I believe that only a fraction of those are actively developing applications on a daily basis. That number is closer to 5 million developers.
I understand deeply why developers are frustrated with the AppStore review process - I have suffered my fair share of AppStore rejections: both by missing simple issues and by trying to push the limits of what was allowed. I founded Xamarin, a company that built tools for mobile developers, and had a chance to become intimately familiar with the rejections that our own customers got.
Yet, there are 1.5 billion active Apple devices, devices that people trust to be keep their data secure and private. The overriding concern should be the 1.5 billion active users, and not the 0.33% (or 1.86% if you are feeling generous).
People have deposited their trust on Apple and Google to keep their devices safe. I wrote about this previously. While it is an industry sport to make fun of Google, I respect the work that Google puts on securing and managing my data - so much that I have trusted them with my email, photographs and documents for more than 15 years.
I trust both companies both because of their public track record, and because of conversations that I have had with friends working at both companies about their processes, their practices and the principles that they care about (Keeping up with Information Security is a part-time hobby of minex).
AppStore policies, and their automated and human reviews have helped nurture and curate the applications that are available. But with a target market as large and rich as iOS and Android these ecosystems have become a juicy target for scammers, swindlers, gangsters, nation states and hackers.
While some developers are upset with the Apple Store rejections, profiteers have figured out that they can make a fortune while abiding by the existing rules. These rules allow behaviors that are in either poor taste, or explicitly manipulating the psyche of the user.
First, let me share my perspective as a parent, and
I have kids aged 10, 7 and 4, and my eldest had access to an iPad since she was a year old, and I have experienced first hand how angering some applications on the AppStore can be to a small human.
It breaks my heart every time they burst out crying because something in these virtual worlds was designed to nag them, is frustrating or incomprehensible to them. We sometimes teach them how to deal with those problems, but this is not always possible. Try explaining to a 3 year old why they have to watch a 30 seconds ad in the middle of a dinosaur game to continue playing, or teach them that at arbitrary points during the game tapping on the screen will not dismiss an ad, but will instead take them to download another app, or direct them another web site.
This is infuriating.
Another problem happens when they play games defective by design. By this I mean that these games have had functionality or capabilities removed that can be solved by purchasing virtual items (coins, bucks, costumes, pets and so on).
I get to watch my kids display a full spectrum of negative experiences when they deal with these games.
We now have a rule at home “No free games or games with In-App Purchases”. While this works for “Can I get a new game?”, it does not work for the existing games that they play, and those that they play with their friends.
Like any good rule, there are exceptions, and I have allowed the kids to buy a handful of games with in-app purchases from reputable sources. They have to pay for those from their allowance.
These dark patterns are not limited applications for kids, read the end of this post for a list of negative scenarios that my followers encountered that will ring familiar.
Applications using these practices should be banned:
Those that use Dark Patterns to get users to purchase applications or subscriptions: These are things like “Free one week trial”, and then they start charging a high fee per week. Even if this activity is forbidden, some apps that do this get published.
Defective-by-design: there are too many games out there that can not be enjoyed unless you spend money in their applications. They get the kids hooked up, and then I have to deal with whiney 4 year olds, 7 year olds and 10 year old to spend their money on virtual currencies to level up.
Apps loaded with ads: I understand that using ads to monetize your application is one way of supporting the development, but there needs to be a threshold on how many ads are on the screen, and shown by time, as these apps can be incredibly frustrating to use. And not all apps offer a “Pay to remove the ad”, I suspect because the pay-to-remove is not as profitable as showing ads non-stop.
Watch an ad to continue: another nasty problem are defective-by-design games and application that rather than requesting money directly, steer kids towards watching ads (sometimes “watch an ad for 30 seconds”) to get something or achieve something. They are driving ad revenue by forcing kids to watch garbage.
Install chains: there are networks of ill-behaved applications that trick kids into installing applications that are part of their network of applications. It starts with an innocent looking app, and before the day is over, you are have 30 new scammy apps installed on your machine.
Notification Abuse: these are applications that send advertisements or promotional offers to your device. From discount offers, timed offers and product offerings. It used to be that Apple banned these practices on their AppReview guidelines, but I never saw those enforced and resorted to turning off notifications. These days these promotions are allowed. I would like them to be banned, have the ability to report them as spam, and infringers to have their notification rights suspended.
) Ban on Selling your Data to Third Parties: ban applications that sell your data to third parties. Sometimes the data collection is explicit (for example using the Facebook app), but sometimes unknowingly, an application uses a third party SDK that does its dirty work behind the scenes. Third party SDKs should be registered with Apple, and applications should disclose which third party SDKs are in use. If one of those 3rd party SDKs is found to abuse the rules or is stealing data, all applications that rely on the SDK can be remotely deactivated. While this was recently in the news this is by no means a new practice, this has been happening for years.
One area that is grayer are Applications that are designed to be addictive to increase engagement (some games, Facebook and Twitter) as they are a major problem for our psyches and for our society. Sadly, it is likely beyond the scope of what the AppStore Review team can do. One option is to pass legislation that would cover this (Shutdown Laws are one example).
It is not apps for children that have this problem. I find myself thinking twice before downloading applications with "In App Purchases". That label has become a red flag: one that sends the message "scammy behavior ahead"
I would rather pay for an app than a free app with In-App Purchases. This is unfair to many creators that can only monetize their work via an In-App Purchases.
This could be addressed either by offering a free trial period for the app (managed by the AppStore), or by listing explicitly that there is an “Unlock by paying” option to distinguish these from “Offers In-App Purchases” which is a catch-all expression for both legitimate, scammy or nasty sales.
My list of wishes:
Offer Trial Periods for applications: this would send a clear message that this is a paid application, but you can try to use it. And by offering this directly by the AppStore, developers would not have to deal with the In-App purchase workflow, bringing joy to developers and users alike.
Explicit Labels: Rather than using the catch-all “Offers In-App Purchases”, show the nature of the purchase: “Unlock Features by Paying”, “Offers Subscriptions”, “Buy virtual services” and “Sells virtual coins/items”
Better Filtering: Today, it is not possible to filter searches to those that are paid apps (which tend to be less slimy than those with In-App Purchases)
Disclose the class of In-App Purchases available on each app that offers it up-front: I should not have to scroll and hunt for the information and mentally attempt to understand what the item description is to make a purchase
Report Abuse: Human reviewers and automated reviews are not able to spot every violation of the existing rules or my proposed additional rules. Users should be able to report applications that break the rules and developers should be aware that their application can be removed from circulation for breaking the rules or scammy behavior.
Check some of the bad practices in this compilation
Posted on 24 Sep 2020